Refund policy

Return Policy

Due to the made-to-order nature of our products, returns and refunds are not accepted under EU Regulations, which state that the 14-day cooling-off period does not apply to personalized goods.

If you receive the wrong product, notify Mumshandmade within 12 hours of receipt to initiate a return and refund.

If a European customer refuses to accept a parcel or a parcel is marked as "not reclaimed," only 30% of the product price will be refunded. Shipping costs are non-refundable.

If a customer refuses to pay customs taxes, the parcel may be destroyed, and no refund will be issued.

For customers outside Europe (USA, UK, Australia, etc.), returns are not possible due to high Greek customs import fees.

If a courier company declares a parcel lost, Mumshandmade will replace the item after a formal investigation. No refunds will be issued.

Swimwear cannot be returned or exchanged as they are personalized, for hygiene reasons and limited demand.
Mumshandmade takes every request seriously, but all issues are handled on a case-by-case basis.